The Unattended mode agent does not display a privacy notice during the connection process. However, if the application is launched for the first time through a connection process, the privacy notice is displayed only on the Attended mode agent. Attended sessions always present the end user with a PIN prompt. When the end user launches Workspace ONE Assist for the first time, whether in Attended or Unattended mode, they see a Privacy Notice that informs them of the data accessed by the Assist application. Workspace ONE Assist provides end users visibility and transparency during remote control sessions by displaying privacy notices, on screen prompts, notifications, and an on screen toolbar giving the end user power over the remote session. Workspace ONE Assist session, it only displays a blank screen. If you navigate to the Work profile home screen or personal side of a Samsung BYOD device during a Note: On Samsung BYOD devices, only applications in the Work Profile can be viewed and controlled. If they refuse to enter the PIN, they do not consent and the session ends.If they enter the PIN, they consent to the remote session and the session begins.Relay the PIN information to the end-user and ask them to enter the PIN on their device to authorize the session.No additional configuration is required on the device side to enable this feature.Ī confirmation PIN displays on the screen intended for the end-user of the host device. This feature is currently available only for SaaS Assist customers. This ensures that Assist agent doesn't always rely on the Hub to get invoked.
#SAMSUNG REMOTEPC AGENT WINDOWS#
This is achieved by sending a notification from the Assist Console/Server to the device using the Windows Notification Service (WNS) and the Apple Push Notification Service (APNS). In Assist 23.02, to prevent request timeouts and improve the reliability of assist connection in Windows & MacOS platforms, we have introduced an alternate mechanism to automatically invoke the Assist agent on the device. This is an additional feature, and it is not mandatory for the end user to initiate the session.
As a help desk admin performing remote control sessions, the admin can request end user to manually launch assist for connection to be faster.
This improves reliability and speeds up assist agent connection. When the assist agent takes a long time to connect, the end user can manually launch the assist application from the device. Note: To prevent request timeouts and improve the reliability of assist connection in attended mode, we have introduced the functionality where the end user can initiate the assist sessions from the device side.
0 kommentar(er)
